Terms & Conditions
Re-Incarnations by Donna reserves the right to update or change any Terms & Conditions when necessary.
Even though I try and show you the “exact” colour and style of our products throughout the pictures that we display, the shades of colours may vary, due to lighting affecting the photography and different monitor screens, however we do try to get it as realistic as possible. I am happy to supply samples for Wedding orders.
All items on the website are 'Made to Order' therefore it is possible to change or alter things slightly, maybe a different colour or something extra added or taken away, I am happy to discuss options with you by either email, via my Facebook Page, Telephone or in person (Wedding & Funeral flowers only) Orders are normally completed within 7-10 days from time of ordering (not including Wedding Orders) at which time a 50% deposit is required, with the remaining balance paid before an item is collected or delivered, occasionally orders can be completed in less than 7 days (stock & workload permitting).
All payments are currently taken via PayPal, either through a PayPal account or as a PayPal guest (paying by debit/credit card) or by Bank Transfer.
Cash & Card payments are accepted in my shop.
I understand that my that customers value their privacy and I therefore act responsibly to protect that privacy. I confirm that the personal information requested from you either for the purpose of processing your order or for the return of information to you via email is never provided to any third party without your permission.
As all credit card transactions are completed via Paypal, I never see your personal credit card details. I only ask for information that I need in order to ensure your purchases arrive at the correct address.
All information that you provide to me is used purely for payment and the design process.
All photographs are the property of Re-Incarnations by Donna and are under copyright protection. Legal action may/will be pursued in the event of copyright infringement or if any of the mentioned terms and conditions are broken.
The buyer may use any photographs if you credit with a photo/link to the source of the photograph including web-link to the Re-Incarnations by Donna Facebook page,
Contact beforehand would be appreciated.
The buyer must not claim any items in the photograph or actual photograph as their own. Photographs must not be edited in any way, unless permission is sought from me first.
If you have any further questions or are unsure about the terms & conditions, please feel free to contact me.
Refunds & Exchanges
If you have received a damaged item of course I will do my best to replace the item. If this is not possible I will issue a full refund, including postage costs.
If you are unsatisfied with the product for any other reason I will happily offer a refund or exchange within 7 days of the product being received back to me. Return postage is to be paid by buyer. This does not apply to items that have been custom made for you.
You will need to use the contact page to let me know you wish to return your purchase and your reason. I will then give you all information needed in order to do this.
Please refer to the long distance selling regulations for further details.